The Need
The manager of the office
complex needs to allocate the rapidly rising telephone
expenses.
There is currently no way to track who made which calls or even
to assign individuals to a group for unified billing.
Implementing a manual process
would be impractical, automation is needed and
scalability is required.
The Challenge
The office manager needs to
be able to assign individuals to extensions and then
automatically track and allocate telephone expenses through
the PBX. The system must easily allow
adding or removing members of a group billing account
while still tracking each individual. Automatic
billing must also be included.
The system must accommodate
the anticipated change to a VoIP phone system and
changing billing models from the various providers
in use or expected. Significant growth is also
expected in the number of users, extensions, and
traffic.
The ReFrame Application
Server Grid Solution
ReFrame's adapters provide a connection to the PBX that enables call detail
records to be accessed. ReFrame is used to
parse and sort the records, assemble group and
individual bills, and deliver the bills by email.
Scale and Change
Applications written for
the ReFrame Application Service Grid scale easily
because each service, or part of a service, can be
distributed across as many computers as needed to
meet performance expectations.
Increased traffic loads due
to additional users or increased call volume can be
addressed by adding computers to the ReFrame
Application Service Grid and distributing
appropriate services across them.
Changes to the accounting
methods or billing procedures are easily
incorporated and safely deployed because of
ReFrame's highly granular structure and the ReFrame
Exception Engine. Adding a payment tracking
system to "close the loop" on billing can be
accommodated by adding another inherently scalable
and distributable application to the ReFrame
Application Service Grid.
ReFrame enables you to quickly, easily, and safely
accommodate the changing size and shape of your
business.
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